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FAQ

What are the methods of payment?

You can pay the orders using one of the methods shown in the website (Paypal, Bank transfer). Learn more on Methods of payment.

I’ve placed an order. When will it be shipped?

Orders are processed within 5 working days from the payment reception. Orders received on weekends or on public holidays* will be processed the next working day. Learn more on Shipping methods

(*Italian public holidays are: January 1st  and 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 24th,25th, 26th)

I received my order but I want to return it. What do I have to do?

By law the shipping expenses for the return of the item are to be paid by the Customer. To return goods the Customer can choose a carrier of their choice. The item must be returned intact and carefully packaged in its original box, complete with every accessory. Learn more on Right to withdraw.

By buying a product from MED, do I have any tax break?

All Med products are Class 1 medical devices. This means you have a 19% deduction (only for people living in the European Union). Learn more on Information about Medical Devices.